Crew Coach

After each training shift, complete a Crew Coach Recap of your trainee so the entire Crew Coach Team is aware of everyone's progress. Use Fred docs if you need further clarification on McDonald's procedures. After a trainee completes Welcome To Maccas or when a manager asks, complete the Daily Training List from MyRestaurant using the STA Training Tracker.

Crew Coach Expectations

Expert Crew

• Follow the Appearance policy to 100% every shift

• Be an expert in all stations rostered

• Follow shift manager directions immediately without fail

• Complete cleaning checklist/tasks assigned by a manager to 100% every shift

Want to Work

• Have consistent availabilities and shifts every week (except for temporary leave)

• Show up to rostered shifts and not cancelling without a valid reason (emergency/sick)

• Positive “can do” attitude

• Applying full effort no matter what station you have been assigned

Procedures and Leading

• Read and acknowledge every post on the Crew Coach group chat

• Follow up with crew procedures every time you are on shift, including CAYG

• Lead the area whenever and wherever you are on shift, assigned by the shift manager

• Communicate procedure focuses with crew



Cleaning

• Follow up with stockroom, fridge and freezer organisation every shift

• Ensure bathrooms are clean and tidy

• Maintain a clean crew room

• Keep the wash-up area clean and dry, APC and sanitiser sinks are filled and clean

• The floors are dry and clean

• Mop buckets and dry mops are clean and available

• Clean and sanitised cloth buckets are available

• Follow up with rubbish bin procedures in the corral; all rubbish is compacted

Safety

• Safety attitude

• Adherence to safety rules and procedures

• Record hazards in Donesafe (minimum once a month)

• Record safety conversations you have with crew (minimum once a month)

• Report all incidents to the shift manager directly